Terms of Service

Effective Date: August 16, 2026

Article 1 (Purpose)

The purpose of these Terms is to set out the rights, obligations and responsibilities of the Company and its users, and other necessary matters, in relation to the use of the apps 세렌메이트:True AI, True Connection (Serenmate: True AI, True Connection; formerly "리얼메이트: Real AI", "REALMATE GF"; package name com.realmate.mobileapp) and 세렌메이트 BF: True AI, Connection (Serenmate BF: True AI, Connection; formerly "리얼메이트 Boy Friends", "REALMATE BF"; package name com.realmate.mobileapp.bf), and related services (hereinafter the "Services"), provided through Google Play and the Apple App Store by SECONDPLAN CO.,LTD (Second Plan Inc.; Developer name: SecondPlan Co; Business Registration No. 706-86-00311; 802, 62 Sangwon-gil, Seongdong-gu, Seoul, Republic of Korea; Representative: KIM SUNG MO; hereinafter the "Company").

Article 2 (Definitions)

1. "Services" means the AI companion services 세렌메이트:True AI, True Connection (Serenmate: True AI, True Connection; formerly "리얼메이트: Real AI", "REALMATE GF"; package name com.realmate.mobileapp) and 세렌메이트 BF: True AI, Connection (Serenmate BF: True AI, Connection; formerly "리얼메이트 Boy Friends", "REALMATE BF"; package name com.realmate.mobileapp.bf) provided by the Company, together with all services incidental thereto.
2. "User" means a member or non-member who uses the Services provided by the Company in accordance with these Terms.
3. "Member" means a person who has registered as a member by providing personal information to the Company, and who may continuously receive information from the Company and use the Services on an ongoing basis.
4. "Paid Services" means the various digital content and services provided by the Company for a fee.

Article 3 (Posting and Amendment of the Terms)

1. The Company posts the contents of these Terms on the initial screen of the Services or on a linked screen so that users can easily become aware of them.
2. The Company may amend these Terms to the extent that doing so does not violate applicable laws, including the Act on the Regulation of Terms and Conditions and the Act on the Consumer Protection in Electronic Commerce.
3. Where the Company amends these Terms, it will announce the amendment together with the current Terms, specifying the effective date and the reason for the amendment, from 7 days before the effective date. However, where an amendment is unfavorable to users, it will be announced from 30 days before the effective date and notified individually by electronic means such as email.

Article 4 (Provision and Modification of the Services)

1. The Company provides the following services.

• Conversation and interaction services with AI companions
• Paid content and subscription-based services
• Other services determined by the Company

2. The Company may modify all or part of the services it provides where operationally or technically necessary, and any such change will be announced in advance.

Article 5 (Suspension of the Services)

1. The Company may temporarily suspend provision of the Services in the event of system inspection, replacement, failure, disruption of communications, or where there are substantial operational reasons.
2. In the case of a suspension under Paragraph 1, the Company will give advance notice; where advance notice is not possible for unavoidable reasons, notice may be given after the fact.

Article 6 (Membership Registration)

1. A user applies for membership in accordance with the registration procedure established by the Company, and membership is completed upon the Company's acceptance of that application.
2. The Company may refuse to accept an application, or may subsequently terminate the service agreement, in any of the following cases.

• Where the application is made using another person's name
• Where false information is entered, or information requested by the Company is not entered
• Where a child under the age of 14 applies without the consent of a legal representative
• Where registration as a member is otherwise deemed to significantly impede the Company's operations

Article 7 (Withdrawal of Membership and Loss of Membership Status)

1. A member may request withdrawal at any time through the settings menu within the Services or through customer support, and the Company will process such request immediately in accordance with applicable laws.
2. Where a member violates these Terms or applicable laws, the Company may restrict, suspend or terminate the member's status after prior notice.

Article 8 (Obligations of Users)

Users must not engage in any of the following acts.

• Registering false information when applying or making changes
• Misappropriating another person's information
• Making unauthorized changes to information posted by the Company
• Transmitting or posting information (such as computer programs) other than that determined by the Company
• Infringing the intellectual property rights, including copyright, of the Company or a third party
• Damaging the reputation of, or interfering with the business of, the Company or a third party
• Disclosing or posting on the Services any obscene or violent message, or other information contrary to public order and morals
• Reverse engineering, decompiling or disassembling the Services, or otherwise reproducing, dismantling or imitating them

Article 9 (Notice Concerning AI-Generated Content)

1. Utterances and content of AI companions within the Services are generated by artificial intelligence; they do not come from real persons and are not the official position of the Company or fact-checked information.
2. Users must not rely on AI-generated content as a basis for professional judgment in fields such as medicine, law or finance.
3. The Company may provide guidance and safeguards regarding use of the Services in order to maintain a healthy usage environment.

Article 10 (Paid Services and Payment)

1. The fees, payment methods and usage periods for Paid Services are as displayed on the payment screen within the Services.
2. Where a minor uses Paid Services, the consent of a legal representative is required, and a payment made without such consent may be cancelled by the legal representative.
3. Matters concerning cancellation of payment and refunds are governed by the Company's Refund Policy.

Article 11 (Ownership of Copyright)

1. Copyright and other intellectual property rights in the Services and in content produced by the Company within the Services belong to the Company.
2. Users must not use information obtained through the Services for commercial purposes, or allow a third party to use it, by means of reproduction, transmission, publication, distribution, broadcasting or any other method, without the Company's prior consent.

Article 12 (Disclaimer)

1. The Company is exempt from liability for provision of the Services where it is unable to provide them due to a natural disaster or equivalent force majeure.
2. The Company is not liable for any disruption to use of the Services caused by reasons attributable to the user.
3. The Company is not liable for a user's loss of expected profits from use of the Services, nor for any damage arising from material obtained through the Services.

Article 13 (Resolution of Disputes)

1. Any lawsuit concerning a dispute arising between the Company and a user is governed by the laws of the Republic of Korea and is filed with the court having jurisdiction under the Civil Procedure Act.
2. The laws of the Republic of Korea apply to any lawsuit filed between the Company and a user.

Addendum

1. These Terms take effect on August 16, 2026.
2. These Terms apply equally to the services and users transferred from the former LABOON Co., Ltd. pursuant to the business transfer of August 1, 2026.
3. Where the name of a service is changed, these Terms apply equally to the service under its changed name.

Governing Language

This document is provided in Korean as the governing version. In case of any discrepancy between the Korean and English versions, the Korean version shall prevail.