Refund Policy

Effective Date: October 6, 2026

This Refund Policy sets out matters concerning cancellation of payment and refunds for the Paid Services (including both app market payments and web payments) of the apps 세렌메이트:True AI, True Connection (Serenmate: True AI, True Connection; formerly "리얼메이트: Real AI", "REALMATE GF"; package name com.realmate.mobileapp) and 세렌메이트 BF: True AI, Connection (Serenmate BF: True AI, Connection; formerly "리얼메이트 Boy Friends", "REALMATE BF"; package name com.realmate.mobileapp.bf), the web services Serenmate (serenmate.ai) and Serenmate BF (bf.serenmate.ai), and related services (hereinafter the "Services"), provided through Google Play, the Apple App Store and the web by SECONDPLAN CO.,LTD (Second Plan Inc.; Developer name: SecondPlan Co; Business Registration No. 706-86-00311; 802, 62 Sangwon-gil, Seongdong-gu, Seoul, Republic of Korea; Representative: KIM SUNG MO; hereinafter the "Company").

1. General Principles

  1. The Company processes refunds in compliance with applicable laws, including the Act on the Consumer Protection in Electronic Commerce and the Content Industry Promotion Act.
  2. Where payment was made through an app market (App Store, Google Play), the refund policy of that market operator may take precedence, and the refund application procedure may differ.
  3. Where payment was made on the web (serenmate.ai, bf.serenmate.ai), the Company processes the refund directly in accordance with this Policy.

2. Withdrawal of Subscription

  1. A user may apply to withdraw a subscription within 7 days from the date of purchase of a Paid Service or from the date the Paid Service becomes available for use.
  2. However, withdrawal of subscription is restricted in the following cases.
  1. For Paid Services in respect of which withdrawal of subscription is restricted, the Company indicates that fact before payment.

3. Cancellation and Refund of Subscription Services

  1. A subscription (recurring payment) service may be cancelled at any time, and upon cancellation no further payment is charged from the next payment date.
  2. For a subscription period already paid for, the Services are in principle maintained until the end of that period; where a refund is requested during the period, the balance is refunded after deducting the amount corresponding to the days used and any deduction permitted within the scope prescribed by applicable laws.
  3. Where cancellation occurs during a free trial period, no fee is charged.

4. Issuance, Validity and Refund of Coins (Paid Currency)

  1. Coins (paid currency) are issued immediately upon payment and are valid for 1 year from the date of payment. Paid coins expire once their validity period has passed.
  2. Unused paid coins may be withdrawn (refunded in full) within 7 days from the date of payment.
  3. Where more than 7 days have passed since payment or coins have been partly used, the paid coins remaining within their validity period may be refunded after deducting a refund fee within the scope prescribed by applicable laws.
  4. Refunds are made to the original payment method. Where a refund to the same method is not possible due to the nature of that method, the refund is made in the manner the Company advises.
  5. Purchased coins may not be transferred between members.
  6. Coins granted free of charge (events, rewards and the like) are not eligible for refunds.

5. Refunds for Reasons Attributable to the Company

  1. Where a user is unable to use a Paid Service normally due to reasons attributable to the Company, such as a service failure or error, the user may request a refund of the relevant amount or compensation such as an extension of the usage period.
  2. In the case of a refund for reasons attributable to the Company, no fee is deducted.

6. How to Apply for a Refund and Processing Period

  1. A refund may be requested through customer support within the Services or by email (mark@secondplan.co).
  2. The Company approves a refund within 3 business days from the date it confirms the grounds for the refund, and completes the refund within the period prescribed by applicable laws from the date of approval, following the procedure for the relevant payment method.
  3. The time required to process a refund may vary depending on the payment method.

7. Restriction of Refunds for Misuse

Refunds may be restricted where a violation of the terms of service, payment by improper means, or abuse of the refund system is confirmed.

8. Inquiries

For inquiries regarding refunds, please contact us at the following.

Addendum

  1. This Policy takes effect on October 6, 2026. (Originally effective: August 16, 2026)
  2. This Policy applies equally to the services and users transferred from the former LABOON Co., Ltd. pursuant to the business transfer of August 1, 2026.
  3. Where the name of a service is changed, this Policy applies equally to the service under its changed name.
  4. The coin validity period in Section 4(1) applies to coins paid for on or after the effective date of this Policy.

Governing Language

This document is provided in Korean as the governing version. In case of any discrepancy between the Korean and English versions, the Korean version shall prevail.